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	<title>What is ITIL?</title>
	<link>http://www.whatisitil.com</link>
	<description></description>
	<lastBuildDate>Sun, 05 Apr 2009 18:24:03 +0000</lastBuildDate>
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		<title>ITIL V3 - A Set of Best Practices for Managing Your IT Services</title>
		<description><![CDATA[ITIL V3 - A Set of Best Practices for Managing Your IT Services
By Alan Koch
Looking for ways to enhance customer service and cut waiting times for responses, ITIL V3 has emerged as a vital methodology for businesses looking to revamp their service processes. Boasting great success overseas and two revisions later, the ITIL framework, or [...]]]></description>
		<link>http://www.whatisitil.com/itil-v3-a-set-of-best-practices-for-managing-your-it-services</link>
			</item>
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		<title>ITIL Bridging Courses Explained</title>
		<description><![CDATA[ITIL Bridging Courses Explained
By Steve Twine
Fast Track to IT Success
ITIL training underpins the world&#8217;s most successful framework for IT Service Management. Pulling together the best practice methods from public and private sectors ITIL is pivotal in ensuring efficient service delivery and in meeting IT Governance objectives.
Re-launched in 2007 in the form of Version 3, ITIL [...]]]></description>
		<link>http://www.whatisitil.com/itil-bridging-courses-explained</link>
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		<title>ITIL V3 In a Nutshell</title>
		<description><![CDATA[ITIL V3 In a Nutshell
By Will Edwards
The big change in ITIL V3 is the new concept of the Service Lifecycle; and fundamentally it&#8217;s a change of structure for the guidance itself. The new ITIL books are organised into the sequence of a Service Lifecycle, so services are conceived, designed, transitioned into the live environment and [...]]]></description>
		<link>http://www.whatisitil.com/itil-v3-in-a-nutshell</link>
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		<title>What Exactly Is ITIL Lite</title>
		<description><![CDATA[What Exactly Is ITIL Lite
By Danielle J. Baker
I often hear people use the term &#8220;ITIL Lite.&#8221; But what exactly does it mean? The phrase is often used within the context of trying to gain the benefits of ITIL without making the necessary difficult choices and sacrifices; thus, deviating from the core principles of IT Service [...]]]></description>
		<link>http://www.whatisitil.com/what-exactly-is-itil-lite</link>
			</item>
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		<title>ITIL: Understanding and Using IT Service Management</title>
		<description><![CDATA[ITIL: Understanding and Using IT Service Management
By Alan Calder
‘ITIL’ is a term that is fast gaining currency around the IT world. It is often wrongly described as ‘IT governance’ – in fact, on its own, it certainly isn’t this. ITIL is a collection of best practices that helps companies implement an IT Service Management culture. [...]]]></description>
		<link>http://www.whatisitil.com/itil-understanding-and-using-it-service-management</link>
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		<title>What is ITIL? (And - More Importantly - What It Isn&#8217;t!)</title>
		<description><![CDATA[What is ITIL? (And - More Importantly - What It Isn&#8217;t!)
By Robin Yearsley
As a qualified and experienced ITIL Consultant - I&#8217;d like to set the record straight on a few points.
The IT Infrastructure Library (ITIL) is an excellent set of best practices, carefully organized and edited to provide readers with information and structure for how [...]]]></description>
		<link>http://www.whatisitil.com/what-is-itil-and-more-importantly-what-it-isnt</link>
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